1. IDENTIFICATION OF THE STORE OWNER

The present provisions govern the service of “Ecompro Media S.L.U.” for the sale of products through its websites, with registered address at C/ Dublín, 1, Las Rozas, Madrid, 28232 and VAT number ESB88500913. The company was incorporated by deed number 2019/4572, dated October 16, 2019, authorized by notary MUÑOZ GARCÍA-BORBOLLA PEDRO, submitted on October 23, 2019, under entry number 1/2019/154333,0, journal 125, seat 404, and was registered on November 7, 2019, in volume 39816, page 81, first registration, with sheet number M-707415, of the entity ECOMPRO MEDIA SL (hereinafter referred to as “Ecompro Media”), which it makes available to its customers through https://ecompromedia.com (hereinafter, the “Portal”).

These Conditions are the only terms applicable to the acquisition of products through this electronic store and supersede any others, unless expressly agreed otherwise in writing by the Seller. These Conditions are important both for You and the Seller, as they are designed to create a legally binding agreement protecting your rights as a customer and the rights of the Seller as a business. You declare that, by placing your order, you have read and unreservedly accepted these Conditions.

These General Conditions may be modified or supplemented by Special Conditions relating to the acquisition of specific products. In the event of a conflict, the provisions of the Special Conditions shall prevail.

2. MODES OF SALE

2.1 Sale of products by Ecompro Media as direct seller

Through our Portal, you may purchase products directly marketed and sold by Ecompro Media. In such cases, Ecompro Media acts as the direct seller of the products, and your purchase shall be governed by these terms and conditions of sale. Once you place an order, we will send you a confirmation of receipt and notify you regarding the shipment of the purchased items. Our Portal only processes sales of products in quantities appropriate for normal personal use, and orders in excessive or atypical quantities will not be fulfilled.

2.2 Sale of products by Ecompro Media via direct shipping or "dropshipping"

Our Portal also enables purchases under the dropshipping model. In this case, Ecompro Media purchases the product you order from a third-party supplier and/or manufacturer, who may be located anywhere in the world, and instructs said supplier or manufacturer to ship the product directly to you, using the shipping address you provide during the checkout process. Consequently, Ecompro Media does not engage in any storage, handling, repackaging, or reshipment activities, nor does it intervene directly in the delivery of the product to the end user.

Upon processing your order and arranging delivery, Ecompro Media will provide customer support and after-sales service regarding any potential product replacement and/or return involving the final seller, as well as with respect to the delivery of product manuals or user guides.

2.3 Sale of Third-Party products via dedicated spaces on our portal

Through our Portal, you may also purchase products from third-party sellers to whom we grant access to a dedicated sales space for marketing their products and/or services. These spaces will be clearly identified, and the identity of the seller will be disclosed to you. The purchase of such third-party products shall be subject to the individual seller’s terms of sale and privacy policy, which you are required to read carefully and accept, where applicable. Our Portal merely facilitates the ordering process for such third-party offerings.

Product detail pages will indicate when a product is being sold by an external vendor. Furthermore, we may provide links to websites of affiliated companies or other third-party entities. To the extent permitted by applicable law, Ecompro Media does not assume responsibility for reviewing or validating the offers made by these entities or the content hosted on their respective websites, and we do not guarantee any of their services or products.

Once an order is placed with a third-party vendor, the contractual relationship is established exclusively between the buyer and the seller, and Ecompro Media is not a party to that contract. Accordingly, Ecompro Media does not assume any liability arising from such agreements. Under no circumstances shall it be understood that Ecompro Media acts as the representative, agent, or legal proxy of the vendor, nor does it act on their behalf.

The vendor shall be solely responsible for fulfilling the sale, handling customer claims, and addressing any matters related to the execution of the contract between buyer and seller. Nevertheless, Ecompro Media will make available all reasonable means and tools necessary for users to exercise their rights against any third-party seller, supplier, or manufacturer, without prejudice to Ecompro Media’s full respect for and compliance with its legal obligations under applicable consumer protection laws.

2.4 Sale of ebooks or digital content

Through our Portals, you may purchase digital content, such as ebooks. The commercialization process for such digital products may vary depending on the specific conditions established during the checkout process on each of our sales platforms. However, as a general rule, you must first select the digital content you wish to purchase and add it to your shopping cart. You may then proceed to complete the payment.

At that point, a checkbox will be displayed, whereby you expressly agree that “by checking this box, you accept that once payment is completed, the digital content will be downloaded immediately and you will lose your right of withdrawal.” Additionally, once the download is completed, you will receive an email containing all the digital content purchased and downloaded, allowing you to retain a copy for your records.

Furthermore, and in relation to the right of withdrawal applicable to this category of products, you will be explicitly reminded by email of the waiver of this right under the terms set forth in Clause 6.3.2.

You may find more information about this process in our FAQs.

3. ORDERS AND METHODS OF PAYMENT

In general, when you place an order through our Portal, you accept that:

  • You may only use this Portal to place legally valid orders.

  • You may not place any false or fraudulent orders. If we have reasonable grounds to believe that such an order has been made, we may cancel the order and inform the appropriate authorities.

  • You also agree to truthfully and accurately provide us with your email address, postal address and/or other contact information and agree that we may use this information to contact you if necessary (see our Privacy Statement). In this regard, please note that if you do not provide us with all the information we need, we will not be able to process your order correctly and the delivery process may take longer than expected.

  • You guarantee that you are over 18 years of age and have the legal capacity to enter into binding contracts.

We inform you that you can access all the information and forms detailed below at any time through our Portal.

3.1 Delivery period

The maximum delivery period for products is 30 calendar days from the date the contract is concluded.

If the delivery of your order exceeds the period indicated in this clause, you may contact us directly by completing the form located under the “Delivery time” section of the FAQs, and we will respond with a suitable solution based on the circumstances.

Once your order has been processed, you can obtain your tracking number by entering your order ID and the email address used to place the order.

If, for any reason, we are unable to meet the estimated delivery date, we will inform you of this situation and offer you the option to proceed with the purchase with a new delivery date, or to cancel the order and receive a full refund.

3.2 Order tracking

Within approximately 48 to 72 hours of placing your order, you will receive an email with tracking information.

If your order has been processed, you can obtain the tracking number by entering your order ID and email address in the “Track your order” form within the FAQs section of the Portal.

Please note that the shipping carrier may take between 3 to 7 days to activate the tracking number on their platform, so we kindly ask for your patience if tracking does not appear immediately.

In the event of failed delivery (e.g., due to an incorrect address or the recipient being absent), we will contact you with the necessary information to arrange for order collection.

3.3 Customs duties

In certain cases, the shipping company or customs authorities may notify you that an additional customs duty must be paid. Customs charges are applied randomly to incoming shipments in each country and are beyond our control. You will be responsible for paying these duties. Ecompro Media does not assume responsibility for such charges.

However, if you receive such a notice, we recommend that you pay the customs invoice and contact us via the form found in the “Customs duties” section of our FAQs, attaching a photo of the invoice, so that we may do our best to prevent you from bearing the cost.

3.4 Payment methods

All purchases on our Portal must be made online through the corresponding sales website. The accepted payment methods will be clearly indicated during the checkout process.

When making payment, please ensure that:

  • You enter a single telephone number, without spaces or dashes.

  • All shipping address fields are completed. If a field cannot be completed, repeat your city or country as needed.

  • The payment method used has sufficient funds, is authorized for online transactions, the currency is accepted, and that the CSV code (typically found on the back of your card) is entered correctly.

4. PRODUCTS

4.1 Product information

Ecompro Media is not the manufacturer of the products sold on the Portal. While we make every effort to ensure that the information displayed on our Portal is accurate, there may be instances where product packaging or materials contain additional or different information than what is shown online. Additionally, product components or specifications may be subject to change.

Therefore, we recommend that you do not rely solely on the information provided on our Portal, and that you carefully review the instructions and manuals included with the product prior to use.

4.2 Product availability

For orders placed under the direct shipping (dropshipping) model or those involving third-party sellers, product availability depends on external suppliers. Because Ecompro Media does not directly manage the inventory of such suppliers or manufacturers, we cannot guarantee the real-time availability of the items listed.

While we aim to display availability information on our Portal, such data may not always reflect current stock. If difficulties arise with the supply of any product, or if an item is out of stock, we reserve the right to provide you with information regarding substitute products of equal or superior quality and value, which you may choose to purchase instead. If no substitute is offered or you decline the alternative, we will issue a full refund of any amounts paid within a maximum of 30 days from the confirmation of withdrawal.

This is without prejudice to our full compliance with applicable consumer protection laws.

4.3 Product removal

We reserve the right to withdraw any product from the Ecompro Media purchase websites at any time, and/or to remove or modify any materials or content from the Portal. We shall not be liable to you or to any third party for the withdrawal of any product or for changes made to any content on the Portal.

4.4 Product quality and intellectual property rights

Under the direct shipping and third-party sales models, Ecompro Media commercializes products provided by third parties, which are shipped directly to the purchaser. While we exercise due diligence in reviewing and selecting the suppliers and third parties we work with, there may be cases where the origin or quality of the products differs from expectations.

If you experience any such issue, please contact us as soon as possible so that we may assist you in accordance with the terms set forth in these conditions.

Regarding intellectual and industrial property rights, Ecompro Media fully respects the rights of third parties and makes every effort—through contractual agreements and internal policies—to ensure that the products offered on the Portal do not infringe any such rights.

If you believe that any product or service listed on the Portal violates intellectual property rights, or if you believe that your own intellectual property has been infringed in any way, please notify us immediately. We will respond and take appropriate action as swiftly as possible.

5. GEOGRAPHIC SCOPE

The items offered through this website will be available in all countries where the website is accessible.

6. RIGHT OF WITHDRAWAL

6.1 Order processing and requests for cancellation/modification

Due to the high efficiency of our logistics systems, orders are typically processed immediately after purchase. For this reason, it is generally not possible to cancel or modify an order once it has been placed.

We strongly recommend reviewing your order carefully before finalizing the purchase. In case you require urgent assistance, you may refer to the FAQs section of our Portal, where you will find the relevant forms and resources to contact our customer service team.

6.2 Right of withdrawal

As a general rule, and pursuant to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, consumers and users have the right to withdraw from purchases made at a distance.

In accordance with applicable legislation, you are entitled to return the product and void the contract entered into with us, without providing any justification and without incurring any penalty, within 14 calendar days from the date of receipt of the purchased goods or from the conclusion of the Additional Commercial Warranty contract.

To exercise this right, you may either (i) return the product directly, properly packaged, unused, and complete—provided it has not been manipulated beyond what is necessary to determine its nature, characteristics, and functioning—or (ii) submit the Withdrawal Form, accessible through the form provided in the “Withdrawal of my purchase” section in the FAQs of any Ecompro Media website, and available at all times on the Portal.

As the consumer, you will only be liable for any diminution in the value of the goods resulting from handling beyond what is necessary to assess their nature, characteristics, or performance.

Additional considerations for exercising the right of withdrawal:

  • All products must be returned in their original packaging and condition, in perfect state and well protected. Please avoid applying adhesive elements directly on the product or its packaging. Otherwise, and to the extent permitted by applicable law, Ecompro Media reserves the right to reject the return.

  • You must send the products without undue delay, including the aforementioned withdrawal form, and no later than 14 calendar days from the date on which you informed us of your intention to withdraw.

  • Return shipping costs shall be borne by the customer.

  • Refunds will be processed as soon as possible and within a maximum of 14 calendar days from the date you exercise your right of withdrawal. Please note that we may withhold the refund until we receive the returned goods, or until you provide proof of having sent them, whichever occurs first.

6.3.1 General exceptions to the right of withdrawal

In accordance with Article 103 of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to contracts relating to:

  • The provision of services, once the service has been fully performed, when execution has begun with the consumer’s prior express consent and acknowledgment that they lose the right of withdrawal once the contract has been fully executed.

  • The supply of goods or services whose price depends on market fluctuations outside the trader’s control.

  • The supply of custom-made or clearly personalized goods.

  • The supply of perishable or rapidly deteriorating goods.

  • The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, and that have been unsealed after delivery.

  • The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.

  • The supply of alcoholic beverages with a fluctuating market value and a delivery date of more than 30 days from the contract date.

  • On-site services requested by the consumer for urgent repairs or maintenance, beyond the parts strictly required for such services.

  • The supply of sealed audio or video recordings or sealed software that have been unsealed after delivery.

  • The supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

  • Contracts concluded at public auctions.

  • The provision of accommodation services, transport of goods, car rental, catering, or leisure-related services when the contract specifies a specific date or period of performance.

  • The supply of digital content not provided on a tangible medium, where performance has begun with the consumer’s prior express consent and acknowledgment of the waiver of the right of withdrawal.

To clarify, the following shall be deemed as execution of service: granting access to the services or digital content, as applicable, immediately after purchase.

6.3.2 Right of withdrawal for “ebook” or “digital content” products

When purchasing an ebook or other form of digital content via our Portal, once the download has begun, you agree that this action constitutes your explicit request for immediate performance of the service, and you acknowledge that this entails the loss of your legal right of withdrawal, as set forth in Clause 3.2 of these Terms and Conditions.

Accordingly, when you check the confirmation box and complete payment—thus initiating the download—you waive your right to withdraw. You will also be reminded of this waiver in the confirmation email sent upon completion of the download.

6.3.3 Withdrawal from the premium shipping protection service

Since this is an additional service, partial performance may occur before you exercise your right of withdrawal.

If service execution has already begun prior to your withdrawal request, you will only be entitled to a proportional refund for the unused portion of the service. For example, if you used the service for three days before withdrawing, you will be refunded the total cost minus the value of those three days. No fees or penalties will be applied to such refund.

This condition will be explicitly stated at the time you purchase the Premium Shipping Protection, and also reiterated in the confirmation email sent after your order is completed.

7. PRODUCT WARRANTY AND ADDITIONAL SERVICES

Ecompro Media provides a legal warranty service in accordance with applicable consumer protection laws. Additionally, we offer users the option to purchase an additional commercial warranty (hereinafter referred to as the “Commercial Warranty”), as detailed below.

The difference between the legal warranty and the commercial warranty lies in the scope of protection. As a general rule, commercial warranties cover product malfunctions that occur over time due to usage, whereas the legal warranty covers non-conformities present at the time of delivery.

7.1 What is the legal warranty?

Liability for lack of conformity is governed by Articles 114 and following of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

This warranty, known as the "conformity warranty," derives from Directive (EU) 2019/771 and protects consumers when the purchased goods do not comply with the terms of the sales contract. Non-conformity may be evidenced by products that do not function correctly from the outset, do not match the description or characteristics provided by the seller, are not suitable for their intended use, or cannot perform as advertised by the seller.

The legal warranty only applies to consumers, meaning individuals who purchase goods for non-professional use. Therefore, as a consumer, you are entitled to claim this warranty from the seller, even if the seller is not the manufacturer.

7.1.1 Rights granted under the legal warranty

If the product you purchased has a defect covered by the legal warranty, you are entitled to request from the seller either the repair or replacement of the defective product, free of charge. Additionally, you may request a price reduction or contract termination in the following cases:

  • (a) if repair or replacement is impossible or excessively costly;

  • (b) if the seller fails to repair or replace the product within a reasonable period; or

  • (c) if repair or replacement causes you significant inconvenience.

However, a minor defect that does not make repair or replacement impossible or excessively costly does not automatically entitle you to terminate the contract.

7.1.2 Duration of the legal warranty and execution by the consumer

Products sold through Ecompro Media are covered by a legal warranty of three (3) years from the date of delivery, as provided for under consumer protection legislation. To invoke this warranty, you must report the defect to the seller within two (2) months of discovering it.

During the first two (2) years following delivery, any lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise.

For products sold directly by Ecompro Media, the legal warranty is provided by Ecompro Media.

For products sold by third-party vendors, the warranty is offered by the vendor, without prejudice to Ecompro Media’s obligations under applicable consumer protection laws.

Ecompro Media will assist you through its customer service team in processing any warranty claim related to purchased products.

7.2 Additional commercial warranty (ACW)

Ecompro Media offers users the option to purchase an additional commercial warranty during the product checkout process. This is an optional service that does not affect or limit the scope of the free legal warranty, which will always remain in force under the conditions set forth in this document.

The ACW may be purchased for a period of one (1) or two (2) years.

7.2.1 Coverage of the ACW

This service exclusively covers the cost of repair or replacement for damage caused by wear and tear that is not the result of improper use. The user is entitled to one (1) replacement or repair per twelve (12) month period, unless the replacement was not received or arrived damaged or defective.

When submitting a claim, you must respond truthfully to Ecompro Media’s inquiries and provide all relevant information reasonably within your possession (e.g., proof of purchase), including photographs where possible.

The ACW includes:

  • Express replacement through accelerated processing and shipping

  • Compensation with an identical or higher-value model if the original product is out of stock

  • Replacement of worn accessories in technological products, watches, or textiles (as per the applicable category), or replacement of the entire product if necessary

  • Covered accessories include:

  • Technological products: accessories or buttons

  • Watches: straps, buckles, or buttons

7.2.2 Exclusions

The following are excluded from the ACW:

  • Improper use. The product must be used in accordance with the manufacturer’s or Ecompro Media’s instructions. Failure to do so may result in denial or reduction of coverage, based on the severity of the damage and the buyer’s degree of fault.
  • Intentional or willful damage to the product
  • Loss, theft, or robbery of the product
  • Cosmetic damage (e.g., scratches, dents, corrosion) or screen damage that does not affect the product’s functionality
  • Accidental damage (e.g., drops, impacts, breakage)
  • Damage caused by fraudulent acts or misuse
  • Damage resulting from malicious software or software updates
  • Malfunctions due to software issues
  • Accessories not originally included with the product or non-compatible replacements
  • Manufacturer recalls or costs related to product withdrawal

7.3 Premium shipping protection service

This optional service is designed to expedite and enhance the shipping process and the resolution of any shipping-related incidents. The decision not to purchase this service does not limit your consumer rights under Royal Legislative Decree 1/2007 or these terms and conditions.

The premium shipping protection service includes:

  • Priority handling of your shipping-related claim
  • Dedicated customer support with resolution within 48 business hours
  • Enhanced shipment tracking with personalized email notifications
  • Direct liaison with the shipping company, eliminating the need for customer intervention

See the withdrawal exceptions applicable to this service under Clause 6.3.3 of these terms and conditions.

8. POLICY ON UNDELIVERED OR UNCLAIMED ORDERS

In accordance with applicable consumer protection regulations and to ensure proper management of deliveries, the following policy applies to orders that could not be delivered or were not claimed by the customer:

8.1 Failed deliveries due to causes not attributable to the seller

If an order cannot be delivered due to reasons not attributable to Ecompro Media or its logistics partners—including, but not limited to, incomplete or incorrect address details, repeated absence of the recipient, or failure to collect the package at a designated delivery point—Ecompro Media will attempt to contact the customer using the contact details provided at the time of purchase (email, phone, or messaging). If contact is successful, an alternative delivery solution will be proposed.

8.2 Inactivity or lack of response from the customer

If no response is received from the customer within thirty (30) calendar days from the first notification attempt, the order will be deemed abandoned by the customer and the case will be closed without giving rise to any automatic right to refund or reshipment.

8.3 Product storage

The order will be held at the facilities of the logistics provider or the seller for a maximum of ninety (90) calendar days from the first delivery attempt. If, during this period, the customer does not initiate a claim or expressly request delivery or a refund, the order will be considered forfeited. Accordingly, the items may be destroyed or repurposed for logistical purposes without entitlement to compensation, reimbursement, or replacement.

8.4 Subsequent claims

The customer retains the right to file a claim. However, if the delay or abandonment of the order is attributable to the customer's own inactivity, the seller reserves the right to evaluate the claim on a case-by-case basis and may reject the refund or reshipment request if there is no justified cause.

9. LIABILITY

In cases where the Customer acts as a consumer, this clause, as well as all others included in these terms and conditions, shall be interpreted in accordance with the provisions of the General Law for the Protection of Consumers and Users. Therefore, consumer rights and guarantees shall prevail over any clause that may be interpreted to the detriment of such rights.

To the extent permitted by applicable law, Ecompro Media shall not be liable in the following circumstances: (i) for losses not attributable to any breach on its part; (ii) for business losses (including loss of profits or income); or (iii) for any indirect or consequential losses that were not reasonably foreseeable by both parties at the time these general conditions were agreed upon regarding the purchase of products.

However, please note that the legislation of some countries may not allow certain or all of the limitations of liability set out in this clause. If this applies to you, some of these limitations may not be enforceable. Conversely, such legislation may also grant you additional rights beyond those established herein.

Nothing in these terms limits or excludes Ecompro Media’s liability for death or personal injury caused by our negligence or willful misconduct.

Please also note that Ecompro Media cannot be held responsible for failure or delay in fulfilling its obligations under these conditions where such failure or delay is due to circumstances beyond our reasonable control. This does not affect your right to receive the products within a reasonable timeframe.

The risk of the products will pass to you upon delivery. For the purposes of these Conditions, delivery shall be deemed to have occurred when the product has been physically delivered to you and you have taken material possession, either directly from Ecompro Media or through a third party.

10. PRICE

The price of the products shall be the fixed price indicated at any given time on the relevant Ecompro Media website.

All website prices include applicable taxes. Shipping costs will be applied based on the shipping method selected by the user during the checkout process. The available payment methods are those commonly accepted in e-commerce and will be clearly displayed at the end of the purchase process.

You agree to receive your purchase invoices electronically. Electronic invoices will be provided in PDF format.

11. WRITTEN COMMUNICATIONS

Applicable regulations require that certain communications or information we send you must be in writing. Accordingly, you agree that we may communicate with you by electronic means, either via email or SMS, and by posting notices on our Portal.

For contractual purposes, you agree that all contracts, notices, information, and other communications provided to you electronically comply with any legal requirement that such communications be made in writing. This condition does not affect your statutory rights.

12. OUR RIGHT TO MODIFY THESE TERMS

Ecompro Media reserves the right to review and amend these terms at any time. In any case, you will be subject to the terms in force at the time you place each order.

13. PLACE OF SUBMISSION OF CLAIMS

You may submit any claims you deem appropriate by contacting us at: C/ Dublín, 1 Las Rozas, Madrid, 28232, Spain.

14. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and interpreted in accordance with Spanish law.

If you act in your capacity as a businessperson for profit and for purposes related to your trade, business, or profession, you expressly waive any other jurisdiction to which you may be entitled and submit to the courts of Madrid (Spain) for the resolution of any dispute.

If you are a consumer as defined in Article 3 of the Spanish General Law for Consumers and Users, jurisdiction shall lie with the courts of your place of residence.

15. ONLINE DISPUTE RESOLUTION FOR CONSUMERS

In accordance with Law 7/2017, consumers may access the European Online Dispute Resolution (ODR) platform via the following link:

https://cec.consumo.gob.es/CEC/web/home/index.htm